The pace of digital disruption in banking is picking up speed. Banks are facing unprecedented shifts in consumer expectations for services, increased demand for digital access, and a high propensity among consumers to switch banks, coupled with disruptive competition from new entrants and technology start-ups.
CGI’s 2014 survey, Understanding Financial Consumers in the Digital Era, revealed a significant demand for new valueadd services that supplement traditional banking products, as well as the importance of seamless, anytime/anywhere, omni-channel service channels.
In our new survey for 2015, “Financial Consumer Demands for Tomorrow’s Digital Bank,” we go a step further, investigating why consumers do business with banks, how tomorrow’s digital bank should design value-add services for them, who they see as best-in-class providers, and how banking will evolve moving forward.
- Section 1: Financial consumer preferences
- Section 2: Future banking business models
- Section 3: CGI recommendations for transforming to tomorrow’s digital bank